All orders are processed within 24 hours. (Excluding weekends and bank holidays)
Shipping rates and delivery estimates
Estimated delivery time
DPD/DHL/Royal Mail - Standard Shipping
3-5 business days
1-2 business days
|Free Shipping (Orders over £40.00)
|3-5 business days
Next day delivery is available to UK mainland postcodes and delivery to the Channel Islands, Scottish Islands, Isles of Scilly and Isle of Man are not guaranteed next day service, therefore we advise delivery within 72hrs to these locations. Please note we do not deliver to PO Box addresses.
All deliveries must be signed for and any visible parcel damage or parcel shortages reported to the driver and noted on the delivery note. If no one is available to accept the delivery, we will endeavor to re-attempt the delivery on another day.
All deliveries will be made between 08:00 and 18:00 Monday to Friday, excluding public holidays and weekends.
Shipment confirmation and order tracking
Shipment confirmation and tracking details will be sent to the email provided at the time of ordering. When the product leaves our warehouse tracking will be sent.
Please Note: Tracking may take time to show, only when the first tracking point has been scanned will it be visible on the courier’s website.
Customs, duties, and taxes
Back to the Pets Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Faulty Goods or Damaged goods
Should you receive any goods that are faulty or not working as they should, please get in touch and we will provide a full collect and replace at no additional cost.
If you need to return your product for whatever reason, please visit our Returns center and begin the process of returning your item to us.